At dewe11, your privacy is not merely a legal obligation — it is a responsibility we take seriously. This document clearly explains how we collect, use, store, and protect your personal information.
Six core pillars that shape our approach to data protection and member privacy.
All data transmitted between your device and dewe11 servers is protected with 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia.
Member personal data is stored on servers protected by strict access controls, intrusion detection systems, and regular backups. Access to your data is granted only to authorized personnel.
Dewe11 has never and will never sell, rent, or transfer your personal data to third parties for marketing purposes without your consent. Your data belongs to you — it is not our commodity.
You have the right to review, amend, or request deletion of your personal data at any time. dewe11 provides a simple and transparent process to help you exercise these rights.
Dewe11's Privacy Policy is built in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We operate within a clear and accountable legal framework.
You have full control over the types of marketing communications you receive from dewe11. You may unsubscribe at any time through your account settings.
Important Note: By using the dewe11 platform, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of the platform.
This Privacy Policy ("Policy") describes how dewe11 ("we", "Platform") collects, uses, discloses, and protects your personal information ("Member", "you") when you use our website, mobile app, and services.
We understand that your trust in us begins with the confidence that your personal information is handled responsibly. That is why we are committed to full transparency in all matters relating to our members' personal data.
This Policy applies to all information collected through the dewe11 platform, including during the registration process, use of services, financial transactions, communications with our customer support team, and interactions with our marketing content. Please read this document carefully and contact us if you have any questions.
dewe11 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We take every aspect of data protection seriously and continually update our practices in line with the latest legal and technological developments.
Dewe11 only collects information necessary to provide members with a safe, seamless, and quality service. The following are the types of data we collect:
| Data Category | Sample Information | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number, gender. | Mandatory |
| Contact Information | Email address, phone number, residential address | Mandatory |
| Financial Information | Bank name, bank account number, transaction history. | Mandatory |
| KYC Documents | MyKad/passport copy, bank statements, proof of address | Required during verification |
| Usage Data | Game history, wagering patterns, login timestamps | Automatic |
| Technical Data | IP address, device type, browser, operating system | Automatic |
| Communication Data | Live chat records, support emails, feedback | Where applicable |
We do not collect sensitive information such as biometric data, medical records, political views, or religious beliefs unless required by law for specific purposes.
Your personal data is collected through various channels as you interact with the dewe11 platform:
We may also receive information about you from third parties such as identity verification service providers or fraud prevention agencies, solely for security and compliance purposes.
Dewe11 uses your personal data solely for legitimate purposes directly related to platform operations. The following are the primary purposes for which your data is used:
Dewe11 does not sell, rent, or trade member personal data to third parties for commercial purposes. However, there are certain situations where we may need to share your information:
All third parties that receive dewe11 member data are required to adhere to strict security and privacy standards. We do not permit third parties to use your data for any purpose outside the scope of the services we have contracted with them.
The security of your personal data is a top priority at dewe11. We implement multiple layers of technical and operational protection to keep your data safe at all times:
While we implement comprehensive security measures, no system can be guaranteed 100% secure. We encourage members to also take precautions such as using strong passwords and not sharing their login credentials.
As a dewe11 member and under Malaysia's PDPA, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights:
You have the right to obtain a copy of the personal data we hold about you. Requests can be submitted through customer support.
If your data is inaccurate or outdated, you may request a correction through your account settings or by contacting us.
You may request deletion of your personal data, subject to legal obligations that require us to retain certain records.
You may object to the processing of your data for direct marketing purposes at any time, free of charge.
You have the right to receive your data in a machine-readable format for transfer to another service provider.
In certain situations, you may request that we restrict the processing of your data while a dispute or review is in progress.
To exercise any of the above rights, please contact our Data Protection Officer by email. [email protected]. We will respond within 30 days from the date your request is received.
Dewe11 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some parts of the dewe11 platform.
In operating the platform, your personal data may be transferred to or stored on servers located outside Malaysia. When this occurs, dewe11 ensures that:
Dewe11 retains member personal data only for as long as necessary to fulfil the original purpose of collection or as required by law. Our general data retention guidelines are as follows:
Once the retention period has expired, data will be securely deleted or anonymised in a manner that can no longer be linked back to any specific individual.
Dewe11 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When we make material amendments, we will:
Continued use of the dewe11 platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy. If you do not agree with the amendments, you have the right to close your account before they take effect.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:
We are committed to responding to all privacy-related inquiries within 14 business days. For formal complaints, we will provide an acknowledgment within 3 business days and a resolution within 30 days.
If you are not satisfied with how we handle your complaint, you have the right to lodge a complaint with the Department of Personal Data Protection under the Malaysian Ministry of Communications and Digital.
With industry-standard data protection and a full commitment to your privacy, dewe11 is an online entertainment platform you can trust completely.
By registering, you agree to the Terms and Conditions and the dewe11 Privacy Policy. For users aged 18 and above only.